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Dear Editor:
I would like to preface my comments by saying I have only used Colorado County EMS twice in recent years. And each time they were quick, precise and professional. I have absolutely no complaints about our local EMTs. So, I am not sure where to direct my complaint.
Two weeks ago, my neighbor called in a desperate state to tell me she needed help as her house guest was seriously ill and she was unable to get 911 to answer. I assumed she was just frazzled so I said I would take care of it and would be there as soon as I could. While enroute, I tried calling three times to 911. Each time the phone rang many times with no answer. Finally, I decided the next best thing to do was to call the Sheriff’s Office. When I called dispatch with my request and concern about 911, I was told that they had been having phone problems for a few days! I did not ask for an explanation, nor did she offer one, but she did, however, get in touch with EMS and they were prompt in arriving.
The houseguest’s condition was such that the EMTs recognized the urgency of the situation and suggested we go directly to Methodist West in Katy. We followed and when we arrived, we were told that she was presently receiving 3 pts of blood and they would keep us updated as to her progress. We did not return home until after she was moved into ICU several hours later and we were not allowed to see her. We were told that had EMS not responded quickly and efficiently, the evening’s outcome may have been very negative!
Now, my praises go to the wonderful EMTs that realized the seriousness of the situation and took the proper action. But my BIG concern is that had I not called the Sheriff’s Office dispatch, the outcome of that night might not have turned out as well as it did. How many others had possibly tried to call 911? Did they get the help they needed? The houseguest stayed in Katy hospital for 5 days before she was allowed to come only as far as my friend’s home in Columbus for another 3 days before she was released to return to her own home in New Braunfels.
I don’t know the proper protocol if/when 911 lines don’t respond, but my security has certainly been shaken! It just never occurred to me that 911 would be un-accessible for any reason! I hope that whoever is responsible for the 911 services will take note and have a back-up plan should this ever happen again. And if there is a back-up plan, how are we to know?
Citizens of Colorado County, how do you feel about this?
Brenda G. Buehler Columbus, Tx
